Refund policy
Refund & Exchange Policy
At Saantha, we take pride in our handcrafted creations and strive to ensure customer satisfaction. If you need to request a refund or exchange, please follow the guidelines below:
How to Request a Refund or Exchange
- Email us at contact@saantha.com within 48 hours of delivery with your order details and images (if applicable).
- Once your request is approved, the returned product must reach us within 15 days of return confirmation.
- Once the returned product(s) meet our exchange policy criteria, the refund will be processed within 7–10 working days from the date of receiving the product(s).
- Refunds and exchanges will be processed only after a thorough inspection and verification.
Eligibility for Refund & Exchange
- Only the product cost is refundable; shipping charges are non-refundable.
- Customized or made-to-order items are not eligible for return, exchange, or refund.
- Products can only be returned or exchanged if they are incorrect, defective, unused, unworn, and undamaged.
- Slight variations or irregularities in handloom and hand embroidery are part of the craftsmanship and not considered defects.
- Saris with fall and pico cannot be returned or exchanged.
Production & Delivery Delays
- Our handcrafted and embroidered products may require additional time due to their intricate nature.
- Orders cannot be canceled or refunded due to production delays.
Approval & Restrictions
- Customers must provide clear images of the product and any concerns immediately upon receiving the package.
- Refunds or exchanges will only be approved after careful inspection by our team.
- International orders are not eligible for refunds.
- Saantha reserves the right to accept or decline any return or exchange request.
Order Cancellations
- Orders can be canceled only within 24 hours of placement.
- Once production has begun, cancellations will not be possible.
For any queries regarding returns, refunds, or exchanges, feel free to reach out to us at info@saantha.com